Thank you for shopping at Hennéve. We strive to ensure your satisfaction with every purchase. Due to the nature of our products, we have specific guidelines regarding returns and exchanges.
1. Returns
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Hygiene Products: For hygiene reasons, we do not accept returns on opened or used products.
2. Exchanges (if applicable)
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us within 14 days of purchase at info@henneve.com and send your item to:
Kelvinstraat 6, 8912BA Leeuwarden, The Netherlands
3. Refunds (if applicable)
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We do not offer refunds unless the product is defective or damaged upon arrival. If you receive a defective or damaged item, please contact us immediately with details of the product and the defect.
4. Shipping
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To return your product, you should mail your product to Kelvinstraat 6, 8912BA Leeuwarden, The Netherlands. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Contact Us
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If you have any questions about our return policy, please contact us at info@henneve.com.